NATIONAL SERVICE ALLIANCE

According to the official website, “National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.”

My responsibilities are to maintain and improve both the web application as well as the extensive SQL database behind the platform. Tasks include heavy back-end development in PHP and JavaScript to accomplish the above tasks. Many APIs such as Twilio for texting and Mapbox for geolocation are used to provide an unmatched level of service.